Responsible Gaming

Gamble for entertainment

Gambling involves risk and outcomes are determined by chance. There is no guaranteed strategy, system or method that can ensure a win. Previous results do not influence future results, and a game that has not produced a particular outcome for some time is not more likely to produce it next. Treat every wager as entertainment and only gamble with money you can afford to lose.

Before you start, decide how much time and money you are comfortable spending. Consider your gambling budget alongside ordinary living costs, such as rent or mortgage payments, bills, food, transport, education and savings. Gambling should never take priority over these obligations. Do not use money set aside for essential expenses, borrowed money, credit intended for other purposes or funds belonging to someone else.

• Set a spending limit before playing and keep to it.
• Set a time limit and take regular breaks away from the screen.
• Keep track of deposits, wagers, wins and losses rather than relying on memory.
• Do not chase losses by increasing stakes or continuing to play.
• Avoid gambling when you are upset, tired, stressed, bored or under the influence of alcohol or other substances.
• Do not gamble to escape personal, work or financial problems.
• Remember that a win does not mean you should continue playing indefinitely.
• Only use your own account and payment methods, in accordance with the applicable terms.

It can also help to talk openly with someone you trust about your gambling budget. An honest conversation with a partner, family member or friend may make it easier to stay accountable and notice changes in your habits early.

Tools to help you stay in control

Roo Casino may make account and play-management tools available to help customers control their gambling. Depending on the service and applicable requirements, these tools may include deposit limits, wagering or loss limits, session reminders, time-outs and account self-exclusion. Availability, settings and activation periods may vary. Check the relevant account controls and terms before using a tool.

Set limits before you play

A limit is most effective when it is selected before gambling begins and is based on your personal budget. Choose an amount and period that feel realistic, rather than an amount that leaves room to recover a loss. Once a limit has been reached, stop playing and do not attempt to bypass it by opening another account or using another payment method.

Take a break

A time-out can provide space to review your gambling and reset your routine. During a break, avoid looking for alternative ways to gamble. Use the time to focus on ordinary activities, responsibilities, exercise, family, work or other interests. If you repeatedly feel the need to take breaks, consider whether a longer break or self-exclusion would be more appropriate.

Self-exclusion

Self-exclusion is a stronger restriction that prevents or limits access to gambling for a chosen period or until further action is taken, subject to the process that applies to the service. If you request self-exclusion, provide accurate information and do not attempt to create or use another account. Self-exclusion is not a substitute for professional support, but it can be an important step while you seek help and make changes.

If you want to apply a limit, take a time-out or request self-exclusion, use the responsible gambling or account support options available on the website. If you cannot find the appropriate option, contact the available support channel through the website. Do not wait until a concern becomes serious before taking action.

Recognising when gambling may be a problem

Problem gambling can affect people from any background and may develop gradually. A concern is not defined only by the amount of money lost. The effect on your time, relationships, mood, work, study and everyday responsibilities is also important. If gambling causes distress or makes it difficult to manage normal life, support is available.

Consider taking a break and seeking advice if you recognise any of these signs:

• Spending more time or money gambling than you planned.
• Trying to win back money after a loss or feeling unable to stop during a session.
• Increasing your stakes to achieve the same excitement.
• Hiding or minimising your gambling from family, friends or others.
• Borrowing money, selling possessions or using credit to gamble.
• Missing work, study, appointments or family commitments because of gambling.
• Feeling anxious, guilty, irritable, restless or low when you are not gambling.
• Thinking about gambling frequently or finding it difficult to focus on other activities.
• Gambling to cope with stress, loneliness, sadness or other difficult feelings.
• Arguing with people close to you about your gambling or avoiding them because of it.
• Trying to stop or cut back but returning to gambling soon afterwards.
• Experiencing financial difficulty as a result of gambling.

You do not need to wait for a crisis before asking for help. Speaking with a qualified gambling counsellor, health professional or recognised support service can help you understand your options without judgement. Support may include counselling, financial guidance, practical planning and assistance for affected family members or friends.

If gambling is affecting someone close to you, remember that you cannot control another person's choices, but you can set boundaries around shared money and seek support for yourself. Avoid lending money to cover gambling losses and consider obtaining independent financial advice where appropriate.

Support, safety and account responsibilities

Customers in Australia should consider using recognised Australian gambling-help and mental-health support services, a general practitioner or another qualified health professional. These services can provide confidential information and guidance. You can also speak with a trusted person and ask them to help you follow your limits, take a break or complete a self-exclusion request.

If you feel at immediate risk of harming yourself or someone else, or you are in an emergency, contact emergency services in Australia or attend the nearest hospital emergency department. Gambling losses are never a reason to put your safety at risk. If financial stress is contributing to distress, seek independent financial counselling as soon as possible.

Protect your account

Keep your login details private and use appropriate security measures on your devices. Do not allow another person to use your account or gamble through your account. Account sharing can make it harder to monitor your activity and may breach the applicable terms. If you believe someone else has accessed your account, stop using it and use the website's support process to report the concern.

Age and legal requirements

Gambling is restricted to adults who meet the applicable legal and account requirements. Do not allow children or other unauthorised people to access your account or gambling devices. Parents and guardians should use device controls, keep payment information secure and talk with young people about the risks associated with gambling and gambling-style content.

Our approach

Roo Casino supports informed decision-making and responsible use of its services. Account activity may be subject to verification, monitoring and other safeguards where required by applicable law, regulation or the site's terms. These measures do not remove the risks of gambling, and you remain responsible for considering whether gambling is suitable for you.

If you are concerned about your gambling, take action now: stop playing, review your recent activity, apply an appropriate limit or break, and seek independent support. Responsible gambling means staying within your limits and being willing to stop when gambling is no longer safe, affordable or enjoyable.